Last updated: 22 May 2018
If you have any questions in regards to this policy or do not agree with it, please contact us at [email protected] before using our website.
What personal information we collect
We collect certain personal information about visitors and users of our website.
The most common types of information we collect include things like: Email Address, First Name, Last Name, Phone, Country, Address, City, County, Postcode, Company Name, Company EU VAT Number, IP Address and web analytics data.
How we collect personal information
We collect personal information directly when you provide it to us or automatically as you navigate through the website.
We collect your personal information when you provide it to us when you complete membership registration, purchase a course, enquire about a course, subscribe to our newsletter, contact us or enquire about a service via one of our website forms, or send us a communication via email, phone call or other correspondence .
We may also collect personal information from telephone calls and/or other correspondence with you.
We may receive personal information about you from other sources. In particular:
1. Financial and/or transactional details from payment providers.
2. Third party sources and/or partners, in regards to a service you have subscribed with those partners as part of an Axia Futures service or course which you have subscribed or purchased.
3. Affiliate partners which sell our courses and services.
How and why we use personal information
We will use your personal information:
1. To fulfil a contract, like when you purchase a course or subscribe to our membership.
2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. The interests include:
a. providing you with access to the services described on our website;
b. verifying your identity when you sign to our website;
c. responding to your queries and helping facilitate the resolution of any disputes;
d. updating you with operational news and information about our website and services e.g. to notify you about changes to our website, website disruptions or security updates;
e. carrying out technical analysis to determine how to improve the website and services we provide;
f. managing our relationship with you e.g. by responding to your comments or queries or complaints submitted to us or asking for your feedback;
g. managing our legal and operational affairs (including managing risks relating to content and fraud matters);
h. training our staff about how to best serve our user community;
i. improving our products and services;
j. providing general administrative and performance functions and activities.
3. Where you give us consent:
a. providing you with marketing information about our offers, courses, services, news and educational blogs by email which we feel may interest you;
4. For purposes which are required by law.
5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
Some of our services (e.g. accessing the free modules of online courses, reading our blogs) do not require any form of registration, allowing you to visit our website without telling us who you are. However, the majority of our services will require you to provide us with your personal information. Note that if you choose to withhold any personal information requested by us, it may not be possible for you to gain access to certain parts of the website (e.g. access to our membership service, access to our online courses) and for us to respond to any of your queries.
How we might share your personal information
We may disclose personal information to the following recipients:
1. Authors and/or instructors of any course or service made available to you, so they can facilitate support.
2. Subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular:
a. website hosting providers which are located in the EU;
b. our website developers which are located in the EU;
c. chat room services which are located in the US;
d. technical and customer support services which are located in the EU;
e. payment processing services which are located in the EU and/or US;
f. marketing and analytics services which are located in the US;
g. clearing partners which are located in the EU and/or US;
h. trading software partners which are located in the EU and US;
i. educational institution partners which are located in the US;
j. educational services partners which are located in the EU.
Note that our subcontractors and service providers may also transfer and access such information from other countries in which they have operations.
3. Business Partners and affiliates for our and our affiliates’ internal business purposes or to provide your with a service that you have requested;
4. Our professional advisers (lawyers, accountants, financial advisers, etc.) which are located in the EU, US and/or Singapore.
5. Regulators and government authorities in connection with our compliance procedures and obligations.
6. A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase.
7. A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.
8. A third party, in order to enforce or defend our rights, or to address financial or reputational risks.
9. A rights holder in relation to an allegation of intellectual property infringement or any other infringement.
10. Other recipients where we are authorised by law to do so.
Where we transfer and/or store your personal information
We are based in the UK so your data will be processed in the UK and the EU. Some of the recipients we have described above and to whom we disclose your personal information, are based outside the UK and the EU in places like the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors, service providers, business partners, affiliates and professional advisers who we believe maintain an acceptable standard of data security compliance.
How we keep your personal information secure
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including secure data storage facilities and electronic password protection.
We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication and data encryption where appropriate.
If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be an Axia Futures employee or from a dupe website claiming to be affiliated with Axia Futures LTD please forward the communication to us or report the incident by email to [email protected]
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to our newsletter or have consented that you’d like to hear about our offers, courses, services, news and educational blogs), we send you marketing communications by email about courses and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future at any time by clicking the ‘unsubscribe’ link in the footer of any such email communication you receive from us, or by contacting us at [email protected]
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies you may not be able to access all or parts of our website.
Cookies and Web Analytics
When you visit our website, there is certain information that is recorded which is generally anonymous information and does not reveal your identity. If you are logged into your account, some of this information could be associated with your account. We are talking about the following kinds of details:
1. Your IP address.
2. The domain name you requested.
3. The name of your internet service provider (ISP) is sometimes captured depending on the configuration of your ISP connection.
4. The date and time of your visit to the website.
5. The length of your session.
6. The pages which you have accessed.
7. The number of times you access our website within any month.
8. The file URL you look at and information relating to it.
9. The website which referred you to our website.
10. The operating system which your computer uses.
We are using Google Analytics for tracking of our website traffic and the user data retention period is 26 months.
Information about children
Our website is not suitable for children under the age of 18 years of age, so if you are under 18 we ask that you do not use our website or give us your personal information.
Information you make public or give to others
Linking to Other Websites
How long we keep your personal information
When we need to update this policy
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
Data Controller and how you can contact us
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
How you can access your personal information
You have the right to request access to the information we have on you. You can do this by contacting us at [email protected]. We will make sure to provide you with a copy of the data we process about you. In order to comply with the request, we may ask you to verify your identity.
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to rectify it, erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests and where we have asked for your consent to process this data, to withdraw this consent.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.