Effective Dates: 1 June 2017 – 21 May 2018
If you have any questions in regards to this policy or do not agree with it, please contact us at [email protected] before using our website.
Axia Futures LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
When using our website, we may record the following:
– The areas of the website that you visit
– Technical Information about your device, such as which web browser you are using, your network location, the type of connection you are using and your IP address
We do this by using cookies (although the information we gather through our cookies remains anonymous so we cannot tell who you are). See our Cookies Policy for more information on what a cookie is and how we use them.
Once you register or log in or submit information through our website we will know who you are and your activities on our website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit an online query, register to our newsletter, fill in one of our forms, subscribe or create an account:
– Name and Surname
– Company Name
– Email Address
– Contact Information
– Billing Address
– Country of residence
We may also collect personal information from telephone calls and/or other correspondence with you.
We may receive information about you from third party providers, such as information from a partner or advertiser.
We may also ask for payment information, i.e. the details of the payment card you are using to pay for any of our services. This information is strictly processed by our payment gateway in accordance with relevant payment card industry standards. We are not storing payment information on our system.
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
– Internal record keeping
– Improve our products and services
– Answering your queries or complaints
– Market Research
– Marketing our own products and services to you
We would like to provide you with information about our products and services and other information which we think you may find interesting. We may send you such information by email and/or telephone unless you have asked us not to do so.
If you are a customer of us or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailing list.
We do not provide your personal identifiable information to external organisations for their own marketing purposes without your explicit consent.
If at any time you do not want your information used for direct marketing purposes please contact us at [email protected] and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at [email protected]
Who do we share this information with?
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
How to get copies of or amend the information we have collected
You may request details of the personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you, please email us at [email protected]
If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including secure data storage facilities and electronic password protection.
If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be an Axia Futures employee or from a dupe website claiming to be affiliated with Axia Futures LTD please forward the communication to us or report the incident by email to [email protected]
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